# SIM CARDS

If you’re purchasing a phone from us, do not purchase a SIM Card. It’s included with the phone. If you own a compatible phone, follow the steps below.

Please Note: A maximum of five SIM Cards can be ordered per account and must be activated prior to ordering more. If a SIM card was purchased in conjunction with obtaining service, it must be returned before a 30-day satisfaction guarantee refund will be processed.

If you’re purchasing a phone directly from us, you do not need to purchase a SIM Card as one is included with your phone. If you are bringing your own phone(s) to Twigby and do not have a compatible SIM card, simply enter your phone's MEID or IMEI below and we will automatically select the right SIM Card for you.

Enter your phone's MEID or IMEI:

[Need help with your MEID or IMEI?](/content/shop/twigby-phones/simcards#meidhelp/index.html)

Look Up SIM Card

Select a Manufacturer: Alcatel, Apple, BLU, Coolpad, Essential, Google, HP, HTC, Huawei, Kyocera, LG, Motorola, Nokia, Nuu, Orbic, Samsung, Sharp, Sonim, ZTE

Please select a manufacturer and model.

Having trouble finding your phone's IMEI or IMEI2 number (IMEI2 can be referred to as “IMEI (eSIM)” or “eSIM IMEI” on some phones)?

**In phone settings**

- **Android:**  Go to Settings > More > About Phone > Status - use **IMEI. To find your IMEI2 on an eSIM capable phone, the second IMEI may be referred to as IMEI2, IMEI (eSIM), or eSIM IMEI**
- **Alternate Android:** Go to Settings > About > Device Info - use **IMEI**
- **iPhone:** Go to Settings > General > About - scroll down to find **IMEI or IMEI2 if you have an eSIM capable phone**

**Check the box your phone originally came in**

Many times, the phones list the **IMEI and IMEI2 (or IMEI (eSIM), eSIM IMEI)** on the side of a box with a sticker.

**Under your phone's battery (if battery is removable)**

- Remove the battery and the **IMEI number** should be located inside the battery compartment.

**Still having trouble? We can help!**

Please use the chat link below. We'll do everything we can to help you figure this out.